AI-powered Spell-check and Grammar-check in Business Applications

Wud yu read this artcle if it was ful of speling mistaks ? Ofcourse not. Incorrect spelling are not only limited to personal life, but unfortunately also exists in business applications.

Now-a-days most of our writing is via a word processor like word or using mobile phones. And they already have features built in to highlight spelling mistakes and even correct them using autocorrect feature

However in the business world, there are many applications such as master data management, call-center applications, resource planning, customer relation applications etc.., which do not have any autocorrection features. This allows spelling mistakes to creep into the system and it creates many problems while using these applications

Let us look at some of the common problems scenarios in businesses

Incorrect text in master data

Master data , such as product master data, customer master data and others are a key piece of information necessary for smooth working of business applications. Generally master data has a key, attributes and description. For example a product master data will have the product identifier, attributes (such as color, weight, size etc..) and product description. Out of all these fields, the product description is one of the most important as it is the only field which gives information about what the product really is. Also it is highlighted on e-commerce websites and is one of the first thing seen by prospective buyers

As the origin of the product description data is from humans, it is prone to mistakes. These mistakes occur simply because of human nature, attempt to find abbreviation for long product names , or trying to combine two different words into one

Some of real-life examples of such mistakes in product names are PINK NEW BAROQUECANDLESTICK CANDLE, PINK OVAL JEWELLED MIRROR, LUNC BAG RED RETROSPOT, PAPER CHAN KIT 50’S CHRISTMAS, LIGHT GARLAND BUTTERFILES PINK

When such mistakes are highlighted on company websites, it can put off clients from buying the products

Wrong spelling, words and grammar in business communications

Business communication mainly involves B2C (business to client), B2B (Business to business) and internal communications. With rise in different communication channels such as classic email, web-chat, support service …